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Chaotic customer service? Get organised!

Turn your customer service into a fast-operating, personal and efficient branch of your organisation. Work together with all your colleagues from one dashboard.  

 Create account

Multi-Channel

The landscape of customer contact can be chaotic. Constantly switching  from your Facebook Messenger inbox, to your e-mail inbox, to your Twitter inbox. Our tool creates order from this chaos. 

Watermelon Messenger integrates all of your customer service channels into a single overview where you can manage all your communications with customers. At this time we support Facebook Messenger, Mail and Telegram. In April 2017 we’ll add Webchat, followed by Twitter, Instagram, Skype, Lime and WeChat.

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Tags, Archive and Notes

Tag your conversations or archive a conversation to make it easy to find again later.

You can also add notes. They allow you and your colleagues to keep track of the most relevant information in a conversation.

Activate Your Chatbot Agent

From Q2 2017 you’ll have the option to automate your customer service. You’ll be able to easily configure a chatbot in our system to help you get back to your customers even faster. 

Our chatbot technology is currently still in development. Would you like to be the first to integrate our chatbot? Please apply here. 

 

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Notifications

Receive notifications wherever you are. We’ll make sure you never miss a thing. You can choose to receive notifications through our system, through our mobile app or through email. With us, it’s all possible!

Features

Watermelon Messenger is available from as little as 0 euros a month. Check out our prices by clicking the button below.

Check pricing

 

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    Multi-Channel

    All your social channels from one dashboard.

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    Real-Time Customer Profiles

    Always tell who your customer is and what channel they're on.

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    Notifications

    Don't miss a single message.

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    Notes

    Add notes for you and your colleagues.

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    Tags

    Keep track of conversations by subject and view real-time statistics.

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    Archive

    View your conversation history and search conversations for previous years.

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    Quick Replies

    Need to reply quickly? Use our quick replies and save time.

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    iOS & Android Apps

    Make sure you're always online with our nifty apps.

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    Internal Chat

    Discuss ongoing conversations with your colleagues.

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    Chatbot Integration

    Automate your customer service by using our integrated chatbot.

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    Integration Store

    Integrate with your most used systems.

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    Out of Office Message

    No time? No problem, simply set an automated reply and get back to your customers later.

Create a free account!

Type in your email, set your preferences and we’ll handle the rest.