Friends of Watermelon
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|Unlimited users||Maximum of 2|
|AI Technology Our software has artificially intelligent technology and is self-teaching.|
|All channels in one overview|
|Suggestionbot An automated script that helps to answer questions by providing suggested responses.|
|Chatbot Teach your chatbot all your customer service questions and allow it to autonomously chat with customers.|
|Channels Channels include any email address, Facebook Messenger account or Livechat website.|
|Number of channels We currently offer the option to link Facebook Messenger, Telegram, Livechat and email to Watermelon Messenger.||1||10||25|
|Channel API Link your own channels, like your own iPhone or Android app, to Watermelon Messenger|
Intern communication channel
|Conversations & archive|
|Archive Conversations a month||Maximum of 1,000 conversations||Maximum of 20,000 conversations||Unlimited conversations|
|Support & onboarding|
|Service through all channels We're available on Facebook Messenger, Telegram, Livechat, Twitter, WhatsApp, email and telephone.|
|Service hours||Available on weekdays from 8:30 AM to 6:00 PM||Available on weekdays from 8:30 AM to 6:00 PM||Available on weekdays & the weekends from 8:00 AM to 10 PM|
|Response time||As soon as possible||Maximum of 4 hours||Maximum of 2 hours|
|Service level agreement||99,95% uptime|
|Customer success manager|
|Training and onboarding||+ €500||+ €250|
|Multi-language We support English and Dutch|
|Forwarding conversations to another colleague|
Access to the Watermelon CRM
|Mobiele & desktop apps Expected Q1 2018|
|All conversations in one overview|
|Custom integrations Integrate your own software the way you want to|
|Organisation-wide||Organisation-wide and per employee|
Out of Office
Multi company switch
|Extensive safety and security statements||Available|
Do I pay per user or do you charge a fixed one-time price?
You pay per user per month. It’s easy to indicate how many users you expect to need each month. That’s because we think it’s important to be flexible.
What do you mean by a user?
A user is an employee who can log in and who has their own analytics and their own archive. This makes it easy to see who answered what message. It’s also possible for multiple or even all users to be logged in at the same time.
What are your payment methods?
The Forever Free Plan does not require any payment. The other plans can be paid for by credit card, direct debit, iDeal or bank transfer.
Do you have special offers or discounts?
Yes, by subscribing to a 12-month plan you can get up to 15% off.
Are there any additional (unexpected) costs?
No, we aim for maximum transparency. You pay for the plan of your choice and this means you get what we promise. Only the chatbot feature can be (optionally) purchased for an additional price.
Do you also send or second customer service representatives?
No, we only offer software for you to use to optimise your existing customer service department. If you should require extra help, then feel free to contact us. We’re happy to put you in touch which a company that offers what you’re looking for.
What is your refund policy?
Our policy is exactly the same for all of our customers. Read more about our refund policy by clicking here. As you’ll see, we aim to be clear and transparent when it comes to our terms.
Can I keep using Watermelon forever?
Yes, we’ll continually keep developing our software to improve your Watermelon experience a little every day.
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Randstad uses chatbots on Facebook Messenger to help people find a job more quickly.
We understand that many companies need to follow an internal vetting process before they can make a decision to implement new software.
That’s why we offer a Forever Free account. You can add up to two users and 2 social messaging tools, for free. You can stop using the account when you want to, no strings attached.
Are you convinced Watermelon is for you, and you’d like to use the system with more than 2 colleagues or two tools? Upgrade to our Vegetable Garden or our Greenhouse plan.
It’s totally normal that you have questions about Watermelon Messenger. We’re here every day to help you as best we can. We’re always adding new answers to our FAQ.
We’re available five days a week from 8:30 AM to 6 PM. In the future we intend to have our customer service team available 24 hours a day, 7 days per week!
It only takes 3 minutes! Try Watermelon Messenger for as long as you like and set up a free account for up to two users. No payment details required.
Hi! My name is Sjoerd van Dijk. I have been working with chatbots and artificial intelligence since 2005. As Chief Artificial Intelligence Officer, my job at Watermelon will be to oversee the implementation of AI in Watermelon Messenger.
CCO & Founder
Hi, I’m Charl Haas. I discovered my love for entrepreneurship at an early age. Since then I’ve developed an eye for creativity and design, branding, UX, and business, and a talent for putting a brand on the map. With Watermelon Messenger I hope we’ll shake up the global market.
My name is Jolien Verburg and I’m the Marketing Manager. This means I create and analyze engaging content to ensure everybody in the Netherlands knows about Watermelon Messenger- or better yet, becomes one of our customers. I’m responsible for both our online and offline marketing strategies.
Hi, my name is Jousha. I’m a copywriter at Watermelon and write blogs about everything related to customer service – from useful tips for dealing with complaining customers to iconic examples of webcare at its worst.
CEO & Founder
Hi! I’m Alexander Wijninga. I am a natural entrepreneur. For the last five years, I’ve dedicated myself to improving the interaction between businesses and their customers. My main interest is the strategy behind Watermelon Messenger. I am also responsible for our business operations.
Hello! We’re the team from Beeproger who develop Watermelon’s web app. Through close collaboration and working in sprints we stay alert and responsive.
Corporate Finance Consultant
On behalf of Introman, I support Watermelon Messenger as their corporate finance consultant. Together with the MT, I keep an eye on prognoses and cashflow as well as overseeing takeovers.
Customer Success Manager
Hi! I am Brecht, the Customer Success Manager at Watermelon Messenger. I optimize the customer journey and customer experience and make sure that I become the trusted advisor to the customer.
HR Officer / Office Manager
As HR Officer / Office Manager my goal is to ensure an optimal working environment for every Watermelon employee. My areas are human resources, recruitment, finance and anything which contributes to a good working atmosphere within Watermelon.
Content Marketing Specialist
Hi! I’m Jarik. My job at Watermelon Messenger involves content marketing and search engine optimalisation. I make sure the world knows how to find Watermelon.